Terms & Conditions
Terms and Conditions
Last updated: 3 August 2026
1. About these terms
These terms apply to services supplied by JLW Education Consultancy, a trading name of JLW Consultancy Group Ltd.
Company number: 17201663Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQEmail: info@jlwconsultancy.com
Additional written terms may apply to services commissioned by schools, local authorities or organisations. If there is an inconsistency, the specifically agreed service proposal or contract will take precedence.
2. Our services
We provide education consultancy, family guidance, professional development, mentoring, assessment-related support, advocacy and school-improvement services.
The precise scope, duration and deliverables will be described on the booking page, proposal, service agreement or written confirmation.
Our services provide professional educational guidance. Unless expressly agreed and appropriately qualified, they do not constitute:
legal representation or regulated legal advice;
medical, psychological or clinical diagnosis;
therapy or healthcare;
a statutory SEND or ALN decision;
a guarantee of school admission, funding, examination results or another particular outcome; or
a substitute for decisions made by a school, local authority, tribunal, regulator or healthcare professional.
Where appropriate, clients should obtain independent legal, medical or specialist advice.
3. Forming the contract
Website descriptions are invitations to book and not binding offers.
A contract is formed when we accept the booking and issue confirmation, or when both parties accept a written proposal or service agreement.
We may decline a booking where:
the requested service is outside our expertise;
there is a conflict of interest;
appropriate consent or authority is unavailable;
the work creates an unacceptable professional or safeguarding risk; or
we do not have suitable availability.
Any payment received for a booking we cannot accept will be refunded.
4. Prices and payment
Prices will be displayed or confirmed before purchase. JLW Consultancy Group Ltd is not currently registered for VAT, so VAT is not presently added.
Unless otherwise agreed, full payment is required when booking. Payments may be processed through Wix Payments or PayPal.
Clients are responsible for any international banking or currency-conversion charges imposed by their own provider.
5. Cancellations and rescheduling
Our separate Cancellation and Rescheduling Policy forms part of these terms.
Where applicable, consumers booking remotely may have a statutory 14-day cancellation period. Clients asking us to begin work during that period may be required to make an express request and acknowledge the effect on their cancellation rights.
Nothing in these terms limits statutory consumer rights.
6. Client responsibilities
Clients agree to:
provide accurate and relevant information;
disclose deadlines and important circumstances promptly;
ensure they have authority to provide information concerning another person;
obtain required parental, organisational or professional consent;
attend appointments at the agreed time;
treat everyone involved respectfully;
review reports and raise factual corrections promptly; and
use advice and materials responsibly.
We are not responsible for consequences caused by inaccurate, incomplete or withheld information.
7. Information about children
A parent or carer commissioning a service concerning a child confirms that they have appropriate parental responsibility or authority to do so.
We may request evidence of authority or consent. Where parents, schools or professionals disagree about authority, information sharing or the child’s best interests, we may pause the service while the position is clarified.
The welfare of children and young people will take priority over commercial considerations.
8. Schools and organisations
Where a school or organisation commissions our services, it remains responsible for:
its statutory duties and professional decisions;
determining whether it may lawfully share pupil or staff information;
providing appropriate privacy information;
ensuring suitable consents, permissions and safeguarding arrangements; and
deciding whether and how to implement our recommendations.
A separate data-processing agreement may be required where we process personal information solely on the organisation’s instructions.
9. Remote and international delivery
Services may be delivered using Zoom or another agreed platform.
Clients are responsible for having a suitable internet connection, compatible device and private environment. We will take reasonable steps to manage technical disruption, including rearranging the affected portion of a session where appropriate.
International clients are responsible for checking whether our services are appropriate within their jurisdiction. We do not claim that UK educational guidance automatically applies in every country.
10. Recording
Meetings will only be recorded after participants have been informed about the purpose, proposed use and retention period and the appropriate agreement has been obtained.
Recording a session independently without the knowledge and agreement of everyone involved is not permitted.
11. Confidentiality and safeguarding
We will treat client information confidentially, subject to our Privacy Policy.
Confidentiality may be limited where disclosure is reasonably necessary to:
protect a child or person at risk;
respond to an immediate safety concern;
comply with the law, a court order or regulator;
establish or defend legal rights; or
obtain confidential professional or insurance advice.
We cannot promise absolute confidentiality where a serious safeguarding concern arises.
12. Reports and recommendations
Reports and recommendations are based on the information reasonably available at the time. They represent professional educational opinion and do not bind schools, public authorities, examination bodies or other decision-makers.
Unless otherwise agreed, a report is prepared for the commissioning client and stated purpose. It should not be edited, quoted out of context or presented as having been prepared for another purpose.
13. Intellectual property
We retain ownership of our pre-existing methods, templates, training materials and resources.
Once applicable fees have been paid, clients may use bespoke materials supplied to them for their own personal, family or internal organisational purposes.
Materials must not be sold, published, uploaded publicly, substantially reproduced or used to train commercial systems without written permission.
14. Website content
Website content is provided for general information and does not constitute advice tailored to a particular child, family, professional or organisation.
We aim to keep information accurate but cannot guarantee that every page will remain complete or current. External links are provided for convenience, and we are not responsible for third-party websites.
15. Standard of service
We will provide services with reasonable care and skill.
Educational outcomes depend on numerous matters outside our control. We cannot guarantee a particular decision, outcome, improvement, placement, assessment result or level of progress.
Nothing in these terms excludes responsibility that cannot lawfully be excluded, including responsibility for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or applicable statutory consumer rights.
16. Events outside our control
We are not responsible for delay caused by circumstances reasonably outside our control. We will notify affected clients and take reasonable steps to minimise disruption.
17. Complaints
Concerns should initially be sent to info@jlwconsultancy.com with the client’s name, booking reference and a clear explanation of the issue.
We aim to acknowledge complaints within five working days and provide a substantive response within 20 working days. Where more time is required, we will explain why and provide an updated timescale.
18. Governing law
These terms are governed by the law of England and Wales.
Consumers retain any mandatory rights available under the laws of the country in which they live. Nothing in these terms prevents a consumer from using a court or dispute-resolution process available to them under applicable consumer law.
19. Changes
The terms applying to a booking are those accepted when the contract is formed. We may update the website version for future bookings.
